I am having issues with the scan results not linking to an existing asset. I understand if the existing asset serial number field is blank, however even if it matches my scans create a new "Unmanaged Computer" instead of linking to the existing "Syncro Device", even when the serial numbers match.
I believe it has to do with the fact that the Syncro Device field for the serial number is "Serial" and the ScanCircle field is "Serial number". Could this be why they are not matching?
This is normally not an issue and I can just merge the assets, except now you cannot merge assets with SyncroBackup enabled, which causes a problem for some of my assets.
I believe it has to do with the fact that the Syncro Device field for the serial number is "Serial" and the ScanCircle field is "Serial number". Could this be why they are not matching?
This is normally not an issue and I can just merge the assets, except now you cannot merge assets with SyncroBackup enabled, which causes a problem for some of my assets.