Feed emails into PSA/RMM/ticketing systems

[arnoud]

To feed scans into ticketing systems that support creating tickets based on an email, you can specify that email address in the "Notifications to" setting.

To avoid creating unnecessary tickets you may want to create "workflow rules" to filter the required notifications:

1. Sender equals "noreply@scancircle.com";
   
2. Subject starts with "Reference scan", "Partner scan" or "Anonymous scan " (excludes "Internal referral" and "External referral" notifications);
   
3. Subject contains or ends with a specific reference between parenthesis: e.g. specify "ticket" as reference code during the scan then Subject will end with "(ticket)";
   
4. Body contains a specific target name: on the partner "Advertisements" tab, add one or more Targets with a specific "Name" and "Condition" (e.g. "CREATE_TICKET" for "Minimum scan score is NOT 6").
   

Thanks to partner TrotsIT for implementing and testing this with Autotask AEM PSA.