My Gadget Repairs

[arnoud]

Credits: My Gadget Repairs have been enormously helpful getting this interface to work optimally (even making changes to their API). Using their 3rd Party Integration, all configuration is done automatically for you.

By specifying the My Gadget Repairs ticket number as a reference code for a scan, by default:

1. The computer specs are stored as an asset (so that you don't need to enter this data manually);
   
2. The asset is linked to the ticket;
   
3. The model and serial number are also stored in the ticket;
   
4. The scans are logged as internal comments (so you can track the status of the computer from check-in to check-out);
   
5. Any changes to the computer specs are logged as internal comments (so you can see what has been changed between scans).
   

Please watch the partner video first.

Requirements:

1. In your My Gadget Repairs account, go to the "ScanCircle Computer Diagnosis" integration (under "3rd Party Integration"). If you have not yet generated an API Key, one will be created for you and sent to you by email. Make sure you click "Save Configuration" to:
   
   1. Create the "ScanCircle device" asset type;
      
   2. Create the following custom fields (in addition to the standard fields name, serial and model): OS, Mobo, BIOS, CPU, RAM, Disks, Video, Installed, Licenses (only for scans in partner mode) and IP. If you would like to disable any of these custom fields, go to Tickets/Customers > Asset Manager > Custom Fields & Form Fields Mapping and change the "Status" of the required field from "Active" to "Inactive";
      
   3. Create a "Generic brand ("*") to which the ScanCircle models will be linked. ScanCircle models are in the format: "<brand> <model> (<form factor>)", e.g. "Dell Inc. XPS 17 9700 (Mobile)". This is a technical limitation that may cause some duplication e.g. if you already have models like "XPS 17 9700" linked to brand "Dell";
      
2. In your ScanCircle partner environment, select the Notifications tab. Add the destination "My Gadget Repairs" and fill in the required fields (only "API Key" is required). Optionally change the other fields and the advanced settings, but the defaults usually suffice. For all fields, a description is shown at the righthand site.  Click "Check" to check the connection and then click "OK". Optionally add alternative destinations (e.g. for other categories) and make sure to finish with an "Email" address to which unhandled scan notifications and referral notifications will be sent. Finally click "Save";
   
3. Now generate a scan widget in your ScanCircle partner environment (on the "Scan widget" tab) and copy the generated HTML code or shortcode to your website:
   
   1. Specify the name of a URL parameter (e.g. "ticketno") if you want to set the ticket number in a link, e.g. https://domain.com/scan?ticketno=xyz;
      
   2. Specify an input field label (e.g. "Ticket number") if you want the end-user to see/change/enter the ticket number;
      
   3. Optionally specify a category (e.g. "ticket") if you want this widget to only handle specific My Gadget Repairs reference codes (those containing the text "ticket:"). Make sure you specify the same category in the "Notifications" setting. You do not need to specify this if you use a single scan widget and want to allow other reference codes (e.g. email address or phone number) which do not match any ticket number (as failed matches will be forwarded to the next notification option as standard);
      
4. Day-to-day use:
   
   1. Create a new ticket in My Gadget Repairs, fill in the required fields (Customer and Short info) and click '+ Add New Ticket'. This will show the ticket number generated in the top left corner under the tabs (e.g. RPR-1);
      
   2. Then perform a ScanCircle scan on the computer and enter the generated ticket number as reference code. This will set the specs and log the initial state of the computer;
      
   3. Now print a claim ticket for the customer and start fixing the computer;
      
   4. Before you return the computer, always perform a last scan with the ticket number as reference code (logs the end state) and optionally print the ScanCircle Scan report (containing the before-and-after state) for the customer;
      
   5. You may allow the customer to periodically scan its computer using the ticket number (tip: send them a link containing the ticket number after 3/6/12 months);
      
   6. If you want to update the computer specs manually, use the default "Changes" setting, then update the specs based on the changes in the internal comments.
      

Note: This plugin is as standard provided and maintained by ScanCircle. You do no need to install anything yourself.

If you want to use this plugin, please subscribe to this discussion using the option in the lower left corner of this page so that you will be notified of any updates automatically.

[arnoud]

Added the video